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Ticket #55486

Transaction Voided and Billing Schedule Updated

Status Closed
Source Zendesk Archive
Priority High
Created Jul 27, 2026 9:13 PM
Updated Aug 11, 2026 4:01 PM
Comments 2
Attachments 1
Requester Bill Turner
Assignee Push Button Automarketer Support

Conversation

Push Button Automarketer Support Public reply
joe@joecrumpblog.com
Jul 27, 2026 9:13 PM
Hello Bill,
 
We would like to inform you that we have voided the transaction.
 
We sincerely apologize for the inconvenience. You had already informed us that your account should be charged on August 7, 2026. Unfortunately, our system processed the payment automatically according to its billing schedule before we were able to make the necessary adjustment.
 
The transaction has now been voided, and we have attached the PDF copy of the voided receipt for your records.
 
We have also updated your account to ensure that it will not be charged automatically again before August 7, 2026.
 
Your next payment will be processed on August 7, 2026, as you requested. After that, your account will return to its original billing cycle, and your next automatic payment will be processed on August 27, 2026.
 
If, for any reason, the payment on August 7 will be unsuccessful, we will notify you immediately so that we can resolve the issue and ensure your account remains in good standing.
 
We sincerely apologize again for the inconvenience this may have caused, and we appreciate your understanding.
 
Thanks,
Support Team
Push Button Automarketer Support Public reply
joe@joecrumpblog.com
Aug 7, 2026 3:55 PM
Hello Bill,
 
We wanted to follow up on our previous email and let you know that we have successfully processed your payment today, August 7, 2026, as requested.
 
Your payment went through successfully, and your account is now in good standing.
 
As mentioned previously, your account has returned to its original billing cycle. Your next automatic payment will be processed on August 27, 2026.
 
Thank you for your patience and understanding while we resolved the earlier billing issue. If you have any questions or need any assistance, please don't hesitate to let us know.
 
Thanks,
Support Team