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Ticket #55487

Urgent: Past Due Balance on Your Storage Unit

Status Open
Source Zendesk Archive
Priority Urgent
Created Jul 27, 2026 9:47 PM
Updated Jul 28, 2026 3:49 PM
Comments 5
Attachments 0
Requester Doug
Assignee Push Button Automarketer Support

Conversation

Push Button Automarketer Support Public reply
joe@joecrumpblog.com
Jul 27, 2026 9:47 PM
Hello Doug,
 
We hope you are doing well.
 
We are writing to let you know that your account is currently two months past due. Your payments due on June 12 and July 12 remain unpaid, resulting in an outstanding balance of $200. Your next monthly payment of $100 is also due on August 12, 2026.
 
We have attempted to process the payment using the credit card ending in 2750 on seven different occasions, but unfortunately, each attempt has been declined.
 
At this point, unless payment arrangements are made, we will need to proceed with locking your storage unit and beginning the eviction process in accordance with your rental agreement.
 
Your online account is still active, so you can log in at any time to update your payment information and let us know to give a retry. If you are experiencing any issues or would like to discuss payment arrangements, please contact us as soon as possible.
 
We encourage you to resolve this matter promptly to avoid any interruption to your access to the unit.
 
Thank you, and we look forward to hearing from you.
 
Best regards,
Support Team
Push Button Automarketer Support Public reply
joe@joecrumpblog.com
Jul 27, 2026 11:52 PM
Hello Doug,
 
Thank you for updating your credit card information.
 
After receiving your updated payment details, we attempted to process the outstanding balance again. Unfortunately, the transaction was declined once more.
 
We kindly ask that you contact your bank or credit card provider to determine why the transaction is being declined. Once the issue has been resolved, please let us know so we can attempt the payment again, or you may update your payment information with another valid credit card.
 
If you have any questions or need assistance, please don't hesitate to contact us.
 
Thank you,
Support Team
Doug Public reply
dougrider8@gmail.com
Jul 28, 2026 3:35 AM
I updated the card to 9740 idk why it’s not working I will add the cash to the other card you listed and see if that works 


Doug Public reply
dougrider8@gmail.com
Jul 28, 2026 3:37 AM
I have updated it back to 2750 and I am loading the card now 

On Mon, Jul 27, 2026 at 8:34 PM Douglas Sullivan <dougrider8@gmail.com> wrote:
I updated the card to 9740 idk why it’s not working I will add the cash to the other card you listed and see if that works 


Push Button Automarketer Support Public reply
joe@joecrumpblog.com
Jul 28, 2026 3:49 PM
Hello Doug,
 
We're happy to let you know that your card has been charged successfully.
 
Please make sure that sufficient funds are available on August 12, your next billing date, so that your payment can be processed successfully and we can avoid any future billing issues.
 
If you have any questions or need any assistance, please don't hesitate to let us know.
 
Thanks,
Support Team