Compliance Text
Conversation
Request #55499 "Compliance Text" was closed and merged into this request. Last comment in request #55499:
I submitted a request earlier about modifying the compliance message to the following but I've received no confirmation email that my request was received. I was submitted with no error notice. Please confirm.
Thank you for following up with us.
We have made the requested changes to your compliance text message. Going forward, new compliance messages should include your full name and occupation as requested:
"Thank you for allowing me (Lissette E. Baradit, Lic. Real Estate Broker) to contact you by text. I will only send you messages regarding buying and selling your real estate. Reply PRIVACY to read my Privacy Policy. Message and data rates may apply. If you prefer that I not contact you again, reply with STOPALL or STOP within 24 hours."
Since this message is generated when a new lead is scraped and the compliance message is sent, we can only fully confirm the change when the next new message goes out.
Please keep an eye on your next compliance message and confirm that it appears correctly. If you notice any issue with the wording, please let us know and we will take care of it.
Thanks,
Support Team
Lissette E Baradit, Broker
(727) 371-6774 / (813) 644-9998
REALTOR® is a registered collective membership mark which may be used only by real estate professionals who are members of the NATIONAL ASSOCIATION OF REALTORS® and subscribe to its strict Code of Ethics. This message may contain confidential information and is intended only for the individual named. If you are not the named addressee do not disseminate, distribute or copy this e-mail. Please immediately delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message arising as a result of email.
Thank you
Lissette E Baradit, Broker
(727) 371-6774 / (813) 644-9998
REALTOR® is a registered collective membership mark which may be used only by real estate professionals who are members of the NATIONAL ASSOCIATION OF REALTORS® and subscribe to its strict Code of Ethics. This message may contain confidential information and is intended only for the individual named. If you are not the named addressee do not disseminate, distribute or copy this e-mail. Please immediately delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message arising as a result of email.
Thank you
Lissette E Baradit, Broker
(727) 371-6774 / (813) 644-9998
REALTOR® is a registered collective membership mark which may be used only by real estate professionals who are members of the NATIONAL ASSOCIATION OF REALTORS® and subscribe to its strict Code of Ethics. This message may contain confidential information and is intended only for the individual named. If you are not the named addressee do not disseminate, distribute or copy this e-mail. Please immediately delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message arising as a result of email.
We already made the requested changes previously. However, since these changes were made specifically for your account, we can only verify that they are working correctly when the system sends out a new Welcome Message.
We are currently monitoring your outgoing Welcome Messages. When the next batch is sent, we will review the message to make sure your requested name and occupation are appearing correctly. Once we have verified it, we will confirm it with you.
Thank you for your patience while we monitor this for you.
Thanks,
Support Team
Could you please share one of the leads where you experienced this issue as an example? This will allow us to investigate the specific lead and determine the root cause of the issue.
Secondly, while reviewing your account today, we noticed that all of your follow-up campaigns are currently inactive. When your campaigns are inactive, the system will not send messages to your newly scraped leads.
To properly verify whether the changes we made to your Welcome Message are working as expected, we need a new message to be sent to a newly scraped lead. With the follow-up campaigns currently inactive, no new messages are being sent, so we are unable to verify the changes.
Please share an example lead with us and let us know regarding the inactive campaigns so we can investigate this further.
Thanks,
Support Team
We wanted to give you an update regarding the changes we made to your Welcome Message.
We tested the changes directly on your account by creating a test lead and sending a Welcome Message to that lead. We are happy to confirm that the test was successful and the message was sent correctly with your requested information:
“Lissette E. Baradit, Lic. Real Estate Broker”
This confirms that the changes we previously made to your account are working correctly.
We have attached a screenshot of the test message for your reference so you can see exactly how the Welcome Message is now being sent.
Please let us know if you have any questions or notice anything else that needs our attention.
Thanks for your patience while we tested and verified this for you.
Thanks,
Support Team
Hi there, this is my third request on this matter to no avail. Would you please modify the following compliance text message that is sent after a lead is scraped to include the words highlighted in bold: (Lissette E. Baradit, Lic. Real Estate Broker). It needs to include my full name and occupation. Please respond. This is extremely crucial as I need to be in compliance for my licensing.
"Thank you for allowing me (Lissette E. Baradit, Lic. Real Estate Broker) to contact you by text. I will only send you messages regarding buying and selling your real estate. Reply PRIVACY to read my Privacy Policy. Message and data rates may apply. If you prefer that I not contact you again, reply with STOPALL or STOP within 24 hours.
To: (727) 485-9591"